Return & Refund Policy

Last updated: September 7, 2026

Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without having to give a reason.

To exercise your right of withdrawal, contact us at [EMAIL] with your order number and a clear statement that you wish to return your purchase.

Returning an Item

After notifying us that you wish to withdraw, you must send the item back within the applicable legal period.

The product must be returned in reasonable condition. You may handle and inspect the product as you would in a physical store, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics and functionality.

Return shipping costs are paid by the customer unless the product is defective or we have agreed otherwise.

Return address:
[RETURN ADDRESS]

Refunds

Once your return has been received and inspected, we will refund the purchase price and the original standard delivery cost, where required by applicable law.

Refunds will be issued using the original payment method.

We may withhold the refund until we have received the returned product or you have provided evidence that it has been shipped back, whichever occurs first.

Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us at [EMAIL] as soon as possible with your order number and photos of the issue.

Your statutory consumer rights regarding defective or non-conforming products are not affected by this policy.

Preorders & Handmade Products

Preorder and handmade products are subject to the same applicable consumer rights as other products.

Slight variations in paint, distressing, colour or finish are intentional characteristics of our handmade products and do not constitute defects when they correspond to the product description.